Privacy Policy
Last updated: January 1, 2025
At Ebenezer Solace Homes, your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our website or services.
1. Information We Collect
We collect information you provide directly to us, such as when you submit an enquiry, register a resident, request a placement referral, apply to join our team, or sign up to volunteer. This may include your name, email address, phone number, date of birth, medical information (for residents), and any other details included in your submission. We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit.
2. How We Use Your Information
We use the information we collect to: • Respond to enquiries and provide information about our services • Process resident registrations and placement referrals • Review employment and volunteer applications • Communicate updates, care plans, and administrative notices • Comply with applicable legal and regulatory obligations • Improve our website and the quality of our services
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share information with: • Care professionals, physicians, and specialists involved in a resident's care • Family members or authorised representatives, where relevant • Service providers who assist us in operating our website or business, subject to confidentiality agreements • Regulatory authorities or law enforcement when required by law
4. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, to meet legal obligations, or to resolve disputes. Resident health records are retained in accordance with applicable health care regulations.
5. Security
We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete information • Request deletion of your personal information, where legally permissible • Withdraw consent where processing is based on consent To exercise any of these rights, please contact us at info@ebenezersolace.com.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Ebenezer Solace Homes Email: info@ebenezersolace.com